Shipping policy
Thanks for shopping with us. We aim to provide a seamless delivery experience for every order, ensuring your product/s reach you in a timely and secure manner. Below, you'll find all the details regarding our delivery policy.
Order processing
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment.
Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre- authorisation and contact you to let you know.
Tracking your order
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within five working days.
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within six working days, please reach out to us via email at support@mobilityconfidence.co.uk so that we can help.
Delivery options
Here is a summary of the delivery options. Please select your preferred delivery option at checkout.
- Free delivery - delivered in the box to your kerbside within 2-5 working days. VanOs products will be delivered to your doorstep. You will need to assemble the product and dispose of all the packaging.
- Engineer delivery - your order will be delivered to your room of choice at the delivery address. The engineer will assemble the product, provide a demonstration and dispose of the packaging. Estimated delivery time is 5-10 working days and costs £100 excluding VAT.
Please note we only deliver to addresses in the UK and we are unable to ship to remote postcodes: KW1-17, IV1-56, PA1-78, PH1-50, AB10-AB56, SA1-72, LL11-LL78, TR1-27, PL11-PL35.
Delivery delays
We strive to meet our delivery time estimates, but in rare cases, delays may occur due to factors such as stock availability, high order volume, or carrier issues. If you experience any significant delays or if your package has not arrived within the expected time frame, please don’t hesitate to contact our customer service team at support@mobilityconfidence.co.uk.
Delivery restrictions
We only deliver to addresses in the UK and we are unable to ship to remote postcodes: KW1-17, IV1-56, PA1-78, PH1-50, AB10-AB56, SA1-72, LL11-LL78, TR1-27, PL11-PL35.
Lost or damaged packages
If your order arrives damaged or gets lost during transit, please reach out to us immediately at support@mobilityconfidence.co.uk. We will work with the courier service to investigate the issue and ensure a satisfactory resolution, whether through replacement or refund.
Changes to your delivery information
If you need to update your delivery address or any other delivery details, please contact us as soon as possible after placing your order. Once an order has been dispatched, we may not be able to make changes.
Get in touch
If you have any questions about delivery or would like to order over the phone, please get in touch. Our team is here to assist you.